Return, Exchange, and Warranty Policies

The policies below apply to parts ordered through Cooling Tower World only:

  • Baltimore Aircoil Company cannot be held responsible for any material returned without a copy of the RMA and no returns will be accepted without a RMA. Please fill out the form below to request a Return Material Authorization (RMA).
  • Materials can be returned. Return shipping to Baltimore Aircoil Company is your responsibility. There is no restocking fee.
  • You will have 20 days after the date of invoice to request a RMA. After the RMA is issued, you have 10 days to return the item.
  • Any material to be returned must be received in new condition. If inspection of the returned items reveals the item is not in new condition you will be so notified and credit will not be issued.
  • Returns must be accompanied by the RMA. Please send all return materials to:
    Baltimore Aircoil Company
    Attn: Cooling Tower World Returns
    1162 Holly Hill Rd
    Milford, DE 19963
  • There are no exchanges, only returns and new purchases.
  • All transactions are final. There are no cancellations after an order is submitted.
  • For warranty claims, fill out the RMA form below.
  • For complete terms and conditions and warranty policies, click here.
  • For any questions, comments or concerns please send an email to [email protected] or call 410-799-6222.

*Name to Send Return Material
Authorization Form to:
*Your E-Mail:
*Your Phone:
*Part Order Number:
*Part Numbers and Quantities
of Items to be Returned:
*Reason for Return:
Operating History(if any):
*Apparent Condition of the Item(s):